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Hotel Services

Arrival Information 

Check-in and check-out hours

  • Check-in: 14:00 PM
  • Check-out: 12:00 PM

Type of Payment available

  • Cash
  • Credit/Debit cards: Visa, AmEx, Mastercard, Maestro, Borica 

Internet access

Free of charge for all hotels guests

  • Hotel rooms & apartments: Wi-Fi; Cable
  • Lobby bar, Foyer, Wellness Club, Restaurants: Wi-Fi
  • Conference rooms: Wi-Fi; Cable 


Preliminary reservation is required.

  • Underground Parking – Free of charge for the hotel guests 

Smoking policy

  • Smoking is not allowed. 

Pet Policy

  • Pets are not allowed


Hotel Services 

At your service Crystal Palace Boutique Hotel offers:

  • 100% Smoke Free Hotel
  • 63 cozy rooms and apartments with City/Doctor’s garden view
  • Best Online Rate Guaranteed policy if you make your reservation at crystalpalace-sofia.com or www.fpihotels.com 
  • Complimentary one way shuttle service from or to the airport /if you book Junior or Deluxe suite - valid for direct bookings made via www.crystalpalace-sofia.com only; Preliminary reservation is required - please send your flight details to reservations@crystalpalace-sofia.com right after booking your stay/
  • Complimentary Unlimited Wi-fi & Wired Broadband Internet Access on all hotel premises
  • Complimentary indoor garage /preliminary reservation is required/
  • FREE use of Capsule coffee machine in Junior and Deluxe suite
  • FREE mineral water upon arrival in Junior and Deluxe suite
  • FREE use of Coffee and tea facilities and instant coffee + tea packs in all rooms and suites.
  • Personalized Shuttle Service from and to the Airport and other destinations /preliminary reservation is required/
  • Credit Cards Accepted  / Visa, AmEx, Mastercard, Maestro, Borica /
  • Safety deposit box with laptop size available in each room and suite
  • Around the clock room service
  • Laundry and dry-cleaning services /regular and express/ - 08:00 h - 20:00 h
  • Multilingual staff
  • Babysitting service (upon request)  


  • Garden Restaurant “Crystal Palace”
  • Business hall
  • Lobby bar 


  • Complimentary access to the gym for all hotel guests 
  • Complimentary access to the Jacuzzi, Sauna, Steam bath & Relax room /if you book your stay at a Junior or Deluxe suite or an Executive room/
  • Massages
  • Jacuzzi, Solarium  

Travel services 

  • Travel services
  • Guided Tours
  • Limousine and car rental services 

Business Services 

  • 2 multifunctional meeting rooms
  • State-of-the-art conference equipment
  • Business center